Limited Lifetime Warranty
If a mount we supplied fails under normal use, we replace the mount and reinstall your TV. No charge for the part or the labor.
Lifetime Workmanship Guarantee
If your TV loosens, sags, or shifts out of level because of how we installed it, we come back and fix it free.
01What's covered
- Mount failure (mounts we supply). A defect or failure of the mount under normal use: we provide a replacement mount and reinstall your TV at no charge.
- Installation workmanship (every install). Anchors pulling loose, the mount shifting, or the TV coming out of level because of our installation: we return and correct it at no charge.
- Indoor and outdoor installs. Outdoor installs are covered the same way, subject to the weather exclusions below.
02Who's covered
This warranty covers the original customer, at the address where we installed the TV. Coverage lasts for as long as you own the home (or live there, if you rent) and the TV stays where we mounted it.
Coverage ends if the property is sold or if the TV or mount is moved, removed, or reinstalled by anyone other than Augusta Media Solutions.
03What's not covered
- Customer-supplied mounts. We don't warranty the mount itself if you provided it. Our workmanship guarantee still covers how we installed it.
- Damage to your TV, electronics, walls, or other property. This warranty covers the mount and our labor only. Augusta Media Solutions carries general liability insurance; if something else is damaged, contact us and we'll work through it with you separately.
- Misuse or overloading. Hanging, leaning, or pulling on the TV or mount; placing objects on it; or putting it under loads it wasn't installed for.
- A different TV. Swapping in a TV that's larger or heavier than the mount's rated capacity.
- Changes by others. Adjustments, repairs, or modifications to the mount, TV, or wall by anyone other than us.
- Wall or structural changes. Renovation, water damage, settling, or deterioration of the wall or structure the mount is attached to.
- Weather and acts of nature. Storms, flooding, lightning, fire, or other events outside normal use, including on outdoor installs.
- Cosmetic wear. Paint, touch-ups, or normal wear on mounts and cord covers.
04How to make a claim
- Call or text (706) 360-9486, or email shawn@augustamediasolutions.com.
- Send a photo of the issue and the date or receipt of your install.
- We'll schedule a visit to inspect it. If it's covered, we repair or replace the mount at our discretion and remount your TV, at no charge.
If the TV looks unstable, stop using it and don't adjust it yourself. Contact us first.
Questions about coverage?
Call or text and talk to the installer directly.
Our sole obligation under this warranty is to repair or replace the covered mount and provide the labor to reinstall it, or to correct our installation workmanship, as described above. This warranty gives you specific legal rights, and you may also have other rights that vary by state. Applies to installations completed on or after January 1, 2026.